We’re very proud to offer excellent customer service at Des Gosling Mobility Derby. Every now and again one of our customers will send us their feedback, which we love receiving!
Have a look at what some of our customers have said about the services they received from our team.
Submit your review
Fantastic service, friendly and efficient staff. If only all businesses were like this. I would give them a ten star rating if possible.
bril all done and dusted by 10.00 am
Excellent service. Staff were friendly, patient, competent. A truly professional and caring service. Needless to say, I am delighted with the result.
We are very pleased with the service provided by DGM. James the fitter came to install a hoist in our car. He was very courteous and explained everything to me. He completed the job very quickly and we are very satisfied with the result. DGM have been most professional but friendly at the same time from start to finish.
We saw two former customers of the company who had scooter/wheelchair lifts installed by DGM Ltd and they recommended them wholeheartedly and gave us the company's business card. My wife uses a wheelchair and she was anxious to have a lift installed in our car so that I didn't injure my back lifting her chair in and out. I visited the company for a demonstration and a quotation from Bill. He was very thorough and explained which lift was appropriate for our Ford Focus estate and demonstrated how it would work using a lift installed in one of their demonstration cars. After agreeing to an installation they were able to offer both a fitting at their premises or to have it done at home. I opted to have the lift installed at their premises even though I was warned the manufacturer's recommended fitting time was meant to be 5 hours. Arrived early on the day of fitting the lift and it was completed in 3 hours. So- very pleased with the service- the staff were friendly, approachable and helpful. The installation of the lift and its operation were explained to me before I left the premises and they also said if there were any problems to come back to them. So thank you, Bill, for the demo and quote. to Amy for the installation of the lift and to the gentleman, whose name I have forgotten, for the cups of tea, I consumed while the lift was put in. So thanks again and I too would heartily recommend this company and so I am carrying some of their business cards in case I get asked 'Where did you get that lift?'
This really is an ace company. They are friendly and helpful . Matt is a star at getting things working,and the whole staff committed to giving good service.
They have now fitted devices in the last three of our cars. The staff are always extremely helpful and friendly and go the extra mile. They also have an excellent after sales service. We cannot recommend them highly enough.
Thank you once more for your kindness and consideration. The new hoist is rather large and big for my little scooter, but you have been most helpful in preventing the rattles I had at first. It is good to receive the quality of help and service which you have given me over a number of years. Thank you again.
Had a 2 Way Transferable Boot Hoist fitted to my Toyota Prius which has transformed our travel. This was done without any apparent problem in a neat and tidy manner. Car and scooter collected from my home and returned promptly next day, as agreed. This company was recomended to me by two satisfied lady customers who I met in a supermarket carpark and I was on the verge of buying a new car to accomodate the scooter, now I don't need to ! All staff I came in contact with were experts in sincere customer service.
Very happy with new hoist, first one I have had and will use this company again 100%.