We’re very proud to offer excellent customer service at Des Gosling Mobility Derby. Every now and again one of our customers will send us their feedback, which we love receiving!
Have a look at what some of our customers have said about the services they received from our team.
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What can I say...... what amazing people you all are. A excellent company who should all be very proud. We can’t thank you enough for your excellent service.
We had to travel 150 miles to find an installer who could fit a hoist into our Land Rover Discovery 3. The long journey was worth it. We were immediately greeted at the door by a lovely gentleman who sat us down and offered us refreshments. He then when to find the person who was to do our job to alert them to our arrival. As we were to have a courtesy car there was paperwork to complete. Once this was done we took possession of the courtesy car and left to enjoy our first visit to Derbyshire. The work took 2.5 days so we were to stay locally.
When we found that the work was completed we went to examine the job. My husband was absolutely knocked out by the quality of the work and the very clean and tidy state the vehicle was left in. The installation was, to quote "a lovely bit of kit".
Since arriving back home he has been extolling Des Gosling and his staff to everyone
It was worth every mile of our 300 mile round trip.
Our thanks to everyone at Des Goslings.
what can I say about Des Gosling and his crew I was booked in on Monday 10 am to have a rear hoist fitted I was met at the reception door shown to reception and from that moment on was treated like royalty cups of tea/coffee were coming out of the woodwork every few mins one of the crew [you no who you are] gave me his lunch what an enjoyable experience it was these people are true professionals who care about disabled people and the problems well done Des and your great crew b towler nottm
I am really pleased with the way Des Gosling have carried out the work involved in fitting a hoist to my car. From the first point of contact to the handing back of the car has been a delight. They explained what was involved in clear non jargon terms. Also no sales pressure techniques were used in trying get me to buy a hoist from them. They also advised on the most suitable hoist to meet my needs and not the most expensive one. A pleasure in doing business with them.
I cannot thank these guys enough. I know the sceptics will say this is a business that makes a profit. I know that and am happy for them to do so. However the time and patience of Des, Bill and the rest (I APOLOGISE FOR NOT KNOWING YOUR NAMES) was exemplary.
Our daughter Elaine cannot communicate so for us to have the right adaptions was key to her being comftable. The attention to detail and the we can do that attitude what ever it takes, was very refreshing. If you need an adaption for your vehicle, call here first you will not be disappointed and yes I forgot to say the tea and biscuits are always on hand. Thanks again to all.
Des is a legend in his own right, he and his team are super professional at what they do, I’ve benn involved as a customer with them since 2013 ,I’ve never actually met him personally but everything he and his team are involved in is seem less, thanks again for excellent service 🙏
This is my fourth Motability Vehicle I have entrusted to Des Gosling for fitting a hoist to load my power wheelchair. I know it is one area of the change over I don’t have to worry about. Total professionalism and excellent standards of workmanship at every stage. I cannot recommend them highly enough. Thanks again Des!
it was our very first experience with des gosling we were very impressed with the service we received and the warmness of the staff ,a job well done ,thank you to bill for making us so welcome at des gosling ,
This was our first experience of dealing with Des Gosling Mobility, we were really impressed. Excellent efficient service and friendly fitter.
Yet again I must thank all at Goslings for your expert advice and prompt, friendly service offered over the last few weeks. Without this I would have been right up you know where without a paddle ! Thanks to all, in particular to Sid.